Frequently Asked Questions
Everything you need to know about your Aurélien experience.
What is the standard delivery time for orders?
We offer worldwide shipping via premium couriers. Orders within Europe typically arrive in 2-3 business days, while international shipments take approximately 4-6 business days.
What is your return policy?
If you are not completely satisfied with your purchase, you may return the items within 30 days of delivery. Products must be in their original condition with all tags and packaging intact.
How do I ensure I select the correct size?
Each product page features a detailed size guide. Since our collections follow European sizing, we recommend consulting these charts or contacting our style advisors for personalized fit advice.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay for a secure and seamless checkout.
Where are Aurélien products manufactured?
Quality and craftsmanship are our priorities. Most of our collection is handcrafted in Italy and other European regions using the finest materials like Mediterranean suede and extra-fine Merino wool.
Can I track the status of my shipment?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.